At Awakened.energy, we prioritize customer satisfaction and stand behind the quality of our products. If you’re not completely satisfied with your purchase, we offer a straightforward return and refund policy.
For purchases made directly through our website, if you’re unsatisfied with your order for any reason, simply reach out to our customer support team. We’ll guide you through the return process, and upon receiving the returned items in unused, original packaging and resalable condition, we’ll issue a full refund to your original payment method.
However, if your purchase was made through Amazon, we kindly ask you to follow Amazon’s refund procedure. Amazon has its own return and refund policies, and you will need to initiate the return through your Amazon account. Once Amazon processes the return, they will handle the refund according to their policies.
If you have any questions or need assistance regarding returns or refunds, whether purchased through our website or Amazon, please don’t hesitate to contact our customer support team. We’re here to help ensure a smooth and satisfactory experience with our products.